For one of our Clients in the Financial industry, our DigitalOps Platform and Business Command Center solutions were crucial in enabling real time business management.
The lack of visibility of the business in real time generated a long response time to solve incidents.
With our DigitalOps Platform and Business Command Center, we were able to expand their proactivity level, ensuring thus a more efficient business management while consolidating all end-to-end management operations.
99,9%
service availability
25%
cost reduction
Increase
in the proactivity level
Full monitoring
control
Immediate display
of possible incidents on the platforms
With the agility and flexibility of our Applications Services unit, we were able to transfer almost 100 professionals from one of our Clients of the Banking industry to NAVA in a very short time, ensuring thus continuous improvement for their business.
We had to migrate all existing software development squads of our Client to NAVA with the mission to increase quality and performance of the provided services.
With management routines and discipline, we planned and implemented the migration procedure of the squads while ensuring improved communication, bonding with the company’s culture, constant training and alignment with our Client’s business purpose.
Operational Excellence
with increased productivity and project quality
Stronger commitment
of the team and greater assertiveness in deliveries
With our DigitalOps Platform, Business Command Center and User Services solutions, we helped one of our Clients in the Insurance sector to view their business in real time while improving their availability and performance.
We had to implement the management of telecom and security elements and services and ensure 24/7 monitoring of the environment.
As mission-critical experts, we were able to ensure total monitoring control of the environment for our Client.
99,9%
availability
40%
cost reduction
Improved
service quality rates
For one of our Clients in the competitive Buyer’s market, we streamlined and optimized their business management in real time with DigitalOps Platform and Business Command Center.
They needed to improve the visibility of their business in real time to increase speed and accuracy of the organization’s decision making process and treatment of anomalies.
We developed a unique monitoring platform with an end-to-end view of the business in real time. In addition, we created a user-friendly access portal for the establishments.
99,999%
business availability
61%
less downtime due to critical events
Higher visibility
of indicators and business behavior in real time
Competitive edge
by creating the customer website
Companies of the payment method sector need to be quick to solve incidents in order to ensure maximum availability. With our DigitalOps Platform, Business Command Center, Operation Center, and User Services solutions, we were able to increase the operational efficiency of the business and drive results.
To increase performance of the business and technology environments’ sustainability service and reduce unavailability by swiftly solving incidents through advanced monitoring and procedure and process automation.
We implemented a monitoring solution that is 100% integrated with the IT-SM platform to open and close events and automatically remedies essential service incidents. The maturity of the Command Center accelerated the assertiveness of the remote customer care and in-the-field services.
100%
automation in event opening
99%
availability
40%
remedied incidents
25%
cost reduction through resource optimization
For one of our Clients in the Telecom industry, we developed a digital platform of integrated services for B2B products, which also included DigitalOps Platform, IoT, Application Services and Intelligent Automation solutions.
The procured B2B services were lacking visibility leading to a negative user experiences as well as high costs and low operational efficiency, disconnect tools and decentralized information.
We created a Business Relationship Portal for an integrated service management that became the main communication channel for B2B customers for the company’s connectivity, security and IT products.
We developed a corporate digital journey by automating the entire chain, starting with the settings of the routers and ending with the delivery of a book of indicators to the end customer containing all agreed contract regulations.
Four existing platforms were replaced and the entire customer service operation de was incorporated.
90%
increase in operational efficiency
38%
cost reduction
50%
increase of managed service revenue
Repositioning
of the telecom operator management offering
Best digital experiences
for our Client’s customers with an objective and transparent communication
Ensure visibility to identify incidents and agility to correct them are some of the benefits we continue delivering with our DigitalOps Platform and User Services solutions to one of our Clients of the Call Center industry.
We had to add value to deliverables, increase visibility for the management of operations and create opportunities to act on incidents in their telecom environment.
Our DigitalOps Platform and User Services solutions provided an instant visibility of potential incidents with views per customer.
99,998%
business availability
Improved data management
in monitored environments
Greater capacity
to identify customers affected by unavailability and/or low performance
Real time monitoring
increasing thus troubleshooting efficiency
In order to integrate complex systems in a construction that required high performance, state of the art technology and international quality standards, we used our 20+ years of experience in Enterprise Technology Solution and Building Solution to help to deliver one of the most modern airports in Brazil.
We had to integrate different audio, video, security, data, voice, automation, detection and fire alarm systems with airport systems so that the airport could open on schedule.
We developed the entire technical system operation and integration project according to the needs of the airport and implemented the solution.
Delivery
of the airport within the investment budget and agreed deadline
100%
of the systems integrated and fully available
Safety, efficiency and
productivity for all users
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