For one of our Clients in the competitive Buyer’s market, we streamlined and optimized their business management in real time with DigitalOps Platform and Business Command Center.

Challenges

They needed to improve the visibility of their business in real time to increase speed and accuracy of the organization’s decision making process and treatment of anomalies.

Solution

We developed a unique monitoring platform with an end-to-end view of the business in real time. In addition, we created a user-friendly access portal for the establishments.

Outcomes

99,999%
business availability

61%
less downtime due to critical events

Higher visibility
of indicators and business behavior in real time

Competitive edge
by creating the customer website

Companies of the payment method sector need to be quick to solve incidents in order to ensure maximum availability. With our DigitalOps Platform, Business Command Center, Operation Center, and User Services solutions, we were able to increase the operational efficiency of the business and drive results.

Challenges

To increase performance of the business and technology environments’ sustainability service and reduce unavailability by swiftly solving incidents through advanced monitoring and procedure and process automation.

Solution

We implemented a monitoring solution that is 100% integrated with the IT-SM platform to open and close events and automatically remedies essential service incidents. The maturity of the Command Center accelerated the assertiveness of the remote customer care and in-the-field services.

Outcomes

100%
automation in event opening

99%
availability

40%
remedied incidents

25%
cost reduction through 
resource optimization

For one of our Clients in the Telecom industry, we developed a digital platform of integrated services for B2B products, which also included DigitalOps Platform, IoT, Application Services and Intelligent Automation solutions.

Challenges

The procured B2B services were lacking visibility leading to a negative user experiences as well as high costs and low operational efficiency, disconnect tools and decentralized information.

Solution

We created a Business Relationship Portal for an integrated service management that became the main communication channel for B2B customers for the company’s connectivity, security and IT products.

We developed a corporate digital journey by automating the entire chain, starting with the settings of the routers and ending with the delivery of a book of indicators to the end customer containing all agreed contract regulations.

Four existing platforms were replaced and the entire customer service operation was incorporated.

Outcomes

90%
increase in operational efficiency

38%
cost reduction

50%
increase of managed service revenue

Repositioning of the
telecom operator management offering

Improved digital experience
for our Client’s customers with an objective and transparent communication

For one of our Clients in the Financial industry, our DigitalOps Platform and Business Command Center solutions were crucial in enabling real time business management.

Challenges

The lack of visibility of the business in real time generated a long response time to solve incidents.

Solution

With our DigitalOps Platform and Business Command Center, we were able to expand their proactivity level, ensuring thus a more efficient business management while consolidating all end-to-end management operations.

Outcomes

99,9%
service availability

25%
cost reduction

Increase
of the proactivity level

Total monitoring
control

Instant view
of possible incidents on the platforms

With our DigitalOps Platform, Business Command Center and User Services solutions, we helped one of our Clients in the Insurance sector to view their business in real time while improving their availability and performance.

Challenges

We had to implement the management of telecom and security elements and services and ensure 24/7 monitoring of the environment.

Solution

As mission-critical experts, we were able to ensure total monitoring control of the environment for our Client.

Outcomes

99,9%
availability

40%
cost reduction

Improvement
of the service quality rates

Ensure visibility to identify incidents and agility to correct them are some of the benefits we continue delivering with our DigitalOps Platform and User Services solutions to one of our Clients of the Call Center industry.

Challenges

We had to add value to deliverables, increase visibility for the management of operations and create opportunities to act on incidents in their telecom environment.

Solution

Our DigitalOps Platform and User Services solutions provided an instant visibility of potential incidents with views per customer.

Outcomes

99,998%
business availability

Improved data
management in monitored environments

Greater capacity
to identify customers affected by unavailability and/or low performance

Real time monitoring,
increasing thus troubleshooting efficiency

In order to integrate complex systems in a construction that required high performance, state of the art technology and international quality standards, we used our 20+ years of experience in Enterprise Technology Solution and Building Solution to help to deliver one of the most modern airports in Brazil.

Challenges

We had to integrate different audio, video, security, data, voice, automation, detection and fire alarm systems with airport systems so that the airport could open on schedule.

Solution

We developed the entire technical system operation and integration project according to the needs of the airport and implemented the solution.

Outcomes

Delivery
of the airport within the investment budget and agreed deadline

100%
of the systems integrated and fully available

Safety, efficiency and
for all users

With the agility and flexibility of our Applications Services unit, we were able to transfer almost 100 professionals from one of our Clients of the Banking industry to NAVA in a very short time, ensuring thus continuous improvement for their business.

Challenges

We had to migrate all existing software development squads of our Client to NAVA with the mission to increase quality and performance of the provided services.

Solution

With management routines and discipline, we planned and implemented the migration procedure of the squads while ensuring improved communication, bonding with the company’s culture, constant training and alignment with our Client’s business purpose.

Outcomes

Operational excellence
with increased productivity and project quality

Stronger commitment
of the team and greater assertiveness in deliveries